In Music, the Customer is Always Wrong

It never surprises me that the music industry is in the mess that it's in.

Consumers want one thing and the record labels want another. In any other industry, this type of thinking would put companies out of business. But in the music industry, it's standard operating procedure.

Examine the evidence.

1. Starbucks sells CDs when customers obviously want coffee. According to a recent New York Times article the average company-owned Starbucks sells only two CDs a day. Starbucks disputes the figure, but refuses to supply Times reporter Jeff Leeds with a better one. Starbucks has lost its way in the coffee end of the&hellip